Returns & DOA Guarantee:
We guarantee all of our items to arrive alive. If, for some reason, an item does not arrive alive, you must contact us via email, with detailed pictures of the item within one hour of the package's arrival.
All items must be in their original bags with the bags still intact. Please use the contact form here to notify us of a DOA issue.
If you are not present to sign for the package on the first delivery attempt, this guarantee becomes void. If, in our opinion, the item is deemed to be deceased or defective, a credit will be applied to your account.
In the event a refund is approved for an intended purchase, the refund will be issued for the original purchase price and can be issued in the following 2 ways: 1 partial refund via the payment method of purchase 2 a credit applied to your account valid for future purchases or a replacement of an identically priced item placed in a future order.
Orders placed Saturday - Monday are generally shipped by Wednesday, barring weather or other unavoidable circumstances. Orders placed Tuesday and Wednesday are generally shipped on Thursday.
You will receive an email with a notification of tracking for your order. If you have a specific day you need your order to arrive by- there are Saturday and Delivery Exception options that can be purchased before checkout.