Please take a few minutes to review these Terms & Conditions. Your purchase of products from us constitutes your agreement to follow these Terms & Conditions and to be bound by them.
ReefJewels.com reserves the right to update or modify these Terms & Conditions at any time without prior notice. For this reason, we encourage you to review these Terms & Conditions whenever you purchase products from us or use our website.
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.
We welcome your comments about our website. However, any comments, feedback, notes, messages, ideas, suggestions or other communications (collectively "Comments") sent to our website shall be and remain the exclusive property of ReefJewels.com. Your submission of any such Comments shall constitute an assignment to ReefJewels.com of all worldwide rights, titles and interests in all copyrights and other intellectual property rights in the Comments. ReefJewels.com will be entitled to use, reproduce, disclose, publish and distribute any material you submit for any purpose whatsoever, without restriction and without compensating you in any way. For this reason, we ask that you not send us any comments that you do not wish to assign to us, including any confidential information or any original creative materials such as stories, product ideas, computer code or original artwork.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
This Web Site and all Content available on this Web Site are provided on an "as is" basis without warranties of any kind, either express or implied, including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose. You acknowledge, by your use of this Web Site, that your use of this Web Site is at your sole risk, that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of this Web Site, and that ReefJewels.com shall not be liable for any damages of any kind related to your use of this Web Site.
Pricing displayed and fees collected for the products sold on ReefJewels.com is based on prices and updates that are provided to us by all manufacturers. Addictive Aquaculture, LLC makes no warranty or claim to 100% accuracy for prices displayed on this website (ReefJewels.com) and while all prices are and should be considered up-to-date and current; mistakes do happen. Prices that are incorrect and result in an order that has a shortfall will be automatically cancelled and the sum paid for the incorrect product is refunded. Orders that have multiple line items that result in a shortfall, will receive a refund for just the single cancelled product.
Occasionally we will offer special promotions to our customers that we refer to as "specials", "sales", "discounts", "close outs". This can include a price discount or bonus Addictive Aquaculture Reward Points or other promotional activity associated with a product purchase. These offers may be for a limited time only. Once they expire or are thus removed from the site, they are NOT retroactive and cannot be applied to prior purchases.
Many times products we offer cannot be replenished fast enough to meet our customers demand and creates a backorder situation. We only allow product that we are certain can be quickly replenished to be back ordered.
Backorder products are not eligible for a refund and are considered and treated like a pre-order.
Pre-orders are similar to backorder situations in that a product is offered foe prepurchase to a group of buyers in order to obtain a cost per item that is lower than retail.
Pre-orders like backorders require prepayment for a product and are not eligible for refund because the group buy/pre'order payment is used to purchase your product. Pre-orders can only be cancelled by contacting the customerservice@ReefJewels.com no later than 24 hours from the date your order was placed and payment was received. Cancelled pre-orders are subject to a 15% restocking fee to cover chargebacks from manufactureres.
If you are not absolutely positive you wish to pre-order a product being offered, knowing that it is being orderd and delivered within a reasonable period of time after the preorder is announced (preorders are 30 to 60 days for equipment and dry goods), (90 to 120 days for livestock and corals coming from overseas or wholesalers) DO NOT PARTICIPATE. If a preorder quota is not met, that is the only time a full refund will be given.
All orders are subject to this returns and refunds policy.
Items that are purchased automatically have a 30 day return policy by ReefJewels.com. Anything after 30 days you must contact us through the website so your situation can be assessed.
Equipment failures, damages, or incorrect shipped items within the 30 days from purchase/receipt of product apply to all products.
After 30 days you must email the website so your situation can be assessed.
Basically if you purchase something and within 30 days of that purchase we will make it right if it isnt.
After 30 days, your purchases are covered by the manufacturers warranty. If you are within the manufactures warranty, we need your information, the situation that caused the malfunction, breakage or other issue so we can contact the manufacturer on your behalf.
All shipping costs for returned items are the responsibility of the customer. No exceptions unless otherwise preauthorized.
Items that are older than 120 days may not be under warranty and you must contact us and the manufacturer so the best result can be obtained for you.
Replacements or refunds are given at the discretion of ReefJewels.com and all cases that require replacement or refund are required to have an RMA/Refund authorization accompanying the final outcome. Claims without an RMA/Authorization will be denied till such authorization is obtained from ReefJewels.com
Refunds are given on a case by case basis, and if you are seeking a refund these are the reasons they are issued:
Product out of stock for extended period of time, product discontinued/no replacement, 30 day breakage issue and manufacture is out of stock, product lost in transit and replacement alternative found.
These are specific cases where we grant refunds, however all cases are treated individually and are reviewed by ReefJewels.com staff.
Paypal claims are addressed with paypal and all supporting documentation is provided to paypal as directed. Fraudulent claims are also directed to the proper authorities.
Cancellation of orders may result in a 15% restocking fee depending on manufacturer and product line.
Warranties are provided by the manufacture of each product for a limited and specific amount of time. At times ReefJewels.com may choose to extend the warranty of some products, but that is at the sole discretion of Addictive Aquaculture, LLC and its represented manufacturers. At no time will the extension of a warranty by Addictive Aquaculture, LLC provide return of currency or provide the purchaser any recourse other than what is stated by Addictive Aquaculture, LLC's decision, rendered final once the warranty course of action has been determined. In the event that a warranty action is decided by Addictive Aquaculture, LLC. is limited to replacement of non-working parts for repair or replacement of the specific item at the sole discretion of us.
Sometimes there may be information on our web site that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. ReefJewels.com reserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order).
Any action relating to the use of the website or any transaction with ReefJewels.com must be brought in the state or federal courts located in the County of Redmond, Oregon.
All of the Content on this website is subject to copyright, trademark, service mark, trade dress and other intellectual property rights or licenses held by ReefJewels.com. Your use of the trademarks, service marks, trade dress and copyrighted material displayed on this website is strictly prohibited. You may download, print and store selected portions of the Content, provided you (1) only use these copies of the Content for your own personal, non-commercial use, (2) do not copy or post the Content on any network computer or broadcast the Content in any media, and (3) do not modify or alter the Content in any way, or delete or change any copyright or trademark notice. No right, title or interest in any downloaded materials is transferred to you as a result of any such downloading. ReefJewels.com reserves complete title and full intellectual property rights in any Content you download from this website. Except as noted above, you may not copy, download, reproduce, modify, publish, distribute, transmit, transfer or create derivative works from the Content.